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Privacy Policy

Last Updated: 18 October, 2024



1. Introduction and Scope

This Privacy Policy ("Policy") is issued by Heura Media ("Yakk", "Harshdeep Singh Hura", "Heura Media," "we," "our," or "us"), a sole proprietorship under the laws of India, with its principal place of business in Odisha. This Policy is designed to inform you about our practices regarding the collection, use, disclosure, and protection of information that you may provide via our services or that we may collect about you. This Policy applies to all services offered by Heura Media, including our website, mobile applications, applications on the Shopify platform and any other online or offline services that link to this Policy (collectively, our "Services"). By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.



2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you use our Services. This may include, but is not limited to: - Personal identifiers (e.g., name, email address, phone number) - Billing and payment information - Shipping and delivery information - Communication preferences - Any other information you choose to provide

2.2 Information We Collect Automatically

When you use our Services, we may automatically collect certain information about your device and usage of the Services. This may include:

  • - Device information (e.g., IP address, browser type, operating system)
  • - Usage data (e.g., pages visited, time spent on pages, click-through data)
  • - Location information - Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including business partners, marketing agencies, and analytics providers. This information may be combined with other information we collect about you.



3. Use of Information

3.1 Primary Uses

We use the information we collect primarily to provide, maintain, and improve our Services. Specifically, we use your information to:

  • - Facilitate and improve your user experience
  • - Process transactions and fulfill orders
  • - Communicate with you about your account, orders, and our Services
  • - Provide customer support
  • - Analyze usage patterns and trends to enhance our Services

3.2 Data Security and Encryption

All data collected through our Services is encrypted in our database using well placed encryption protocols. Personally identifiable information (PII), such as recipient information, is deleted once all orders are created and is only available in our Shopify integration for order fulfillment and historical purposes.

3.3 Marketing and Promotional Communications

With your consent, we may use your information to send you promotional communications about new products, special offers, or other information that we think may interest you. You can opt-out of these communications at any time.



4. Disclosure of Information

4.1 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may directly or indirectly share your information with third-party service providers who perform services on our behalf. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).



5. Data Retention

5.1 Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5.2 Analytics Data

We retain some analytics data for the purpose of improving our Services.

This data is anonymized and aggregated to protect individual privacy.

5.3 Data Deletion

We have procedures in place to delete or de-identify personal information when it is no longer necessary for the purposes for which it was collected, unless we are required by law to retain it.



6. Children's Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If you are under 13, please do not attempt to register for our Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will promptly delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

If you are between the ages of 13 and 21, you may use our Services only with the involvement and consent of a parent or legal guardian.



7. Links to Other Websites

Our Services may contain links to other websites or services that are not owned or controlled by Heura Media. This Privacy Policy applies only to our Services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.



8. Do Not Track

We honor Do Not Track ("DNT") signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place. DNT is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the Preferences or Settings page of your web browser.



9. International Data Transfers

Our Services are located in India and follow the privacy laws of India. If you are accessing our Services from outside India, please be aware that your information may be transferred to, stored, and processed in India. By using our Services, you consent to the transfer, processing, and storage of your information in India. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.



10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on our website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. We will not provide prior individual notice of these changes. The date at the top of this Privacy Policy indicates when it was last updated.



11. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • - The right to access personal information we hold about you
  • - The right to request correction of inaccurate personal information
  • - The right to request deletion of your personal information
  • - The right to object to processing of your personal information
  • - The right to data portability

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section of the app or [email protected]



12. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.



13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Harshdeep Singh Hura, Heura Media

Hotel Harjit Residency, VSS Marg,

Sambalpur, Odisha [768001]

India

For urgent matters related to this Privacy Policy, you may also reach us at [email protected]